BPO Services in France

BPO Services in France industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the France bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

– BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

– The French BPO Services market had total revenues of $6,216.3m in 2016, representing a compound annual growth rate (CAGR) of 4.8% between 2012 and 2016.

– The major reason behind using BPO services is to reduce operational costs and maximize economies of scale, especially in fluctuating economic conditions. The biggest drivers for the BPO market growth are technology infusion, scalability, quality, and improved service levels.

– The performance of the market is forecast to decelerate, with an anticipated CAGR of 4.1% for the five-year period 2016 – 2021, which is expected to drive the market to a value of $7,594.7m by the end of 2021.

Scope

– Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in France

– Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in France

– Leading company profiles reveal details of key bpo services market players’ global operations and financial performance

– Add weight to presentations and pitches by understanding the future growth prospects of the France bpo services market with five year forecasts

Reasons to buy

- What was the size of the France bpo services market by value in 2016?

- What will be the size of the France bpo services market in 2021?

- What factors are affecting the strength of competition in the France bpo services market?

- How has the market performed over the last five years?

- What are the main segments that make up France's bpo services market?

Companies mentioned

Cap Gemini S.A.

HCL Technologies Limited

ISS A/S

Teleperformance SE

Table of Contents

Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

Cap Gemini S.A.

HCL Technologies Limited

ISS A/S

Teleperformance SE

Macroeconomic Indicators

Country data

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine

List of Tables

List of Tables

Table 1: France bpo services market value: $ million, 201216

Table 2: France bpo services market category segmentation: $ million, 2016

Table 3: France bpo services market geography segmentation: $ million, 2016

Table 4: France bpo services market value forecast: $ million, 201621

Table 5: Cap Gemini S.A.: key facts

Table 6: Cap Gemini S.A.: key financials ($)

Table 7: Cap Gemini S.A.: key financials (€)

Table 8: Cap Gemini S.A.: key financial ratios

Table 9: HCL Technologies Limited: key facts

Table 10: HCL Technologies Limited: key financials ($)

Table 11: HCL Technologies Limited: key financial ratios

Table 12: ISS A/S: key facts

Table 13: ISS A/S: key financials ($)

Table 14: ISS A/S: key financials (DKK)

Table 15: ISS A/S: key financial ratios

Table 16: Teleperformance SE: key facts

Table 17: Teleperformance SE: key financials ($)

Table 18: Teleperformance SE: key financials (€)

Table 19: Teleperformance SE: key financial ratios

Table 20: France size of population (million), 201216

Table 21: France gdp (constant 2005 prices, $ billion), 201216

Table 22: France gdp (current prices, $ billion), 201216

Table 23: France inflation, 201216

Table 24: France consumer price index (absolute), 201216

Table 25: France exchange rate, 201216

List of Figures

List of Figures

Figure 1: France bpo services market value: $ million, 201216

Figure 2: France bpo services market category segmentation: % share, by value, 2016

Figure 3: France bpo services market geography segmentation: % share, by value, 2016

Figure 4: France bpo services market value forecast: $ million, 201621

Figure 5: Forces driving competition in the bpo services market in France, 2016

Figure 6: Drivers of buyer power in the bpo services market in France, 2016

Figure 7: Drivers of supplier power in the bpo services market in France, 2016

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in France, 2016

Figure 9: Factors influencing the threat of substitutes in the bpo services market in France, 2016

Figure 10: Drivers of degree of rivalry in the bpo services market in France, 2016

Figure 11: Cap Gemini S.A.: revenues & profitability

Figure 12: Cap Gemini S.A.: assets & liabilities

Figure 13: HCL Technologies Limited: revenues & profitability

Figure 14: HCL Technologies Limited: assets & liabilities

Figure 15: ISS A/S: revenues & profitability

Figure 16: ISS A/S: assets & liabilities

Figure 17: Teleperformance SE: revenues & profitability

Figure 18: Teleperformance SE: assets & liabilities

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