IT Services Global Industry Almanac 2015-2024

Global IT Services industry profile provides top-line qualitative and quantitative summary information including: industry size (value 2015-19, and forecast to 2024). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the industry.

Essential resource for top-line data and analysis covering the global IT services industry. Includes industry size and segmentation data, textual and graphical analysis of industry growth trends and leading companies.

Key Highlights

– The IT services industry is valued as the combination of the business process outsourcing (BPO) services market, the application services market and the infrastructure services market. Values include revenues generated from (a) signed deals that remain under contract and (b) new contracts signed within that particular calendar year.

– The BPO services market is defined as the reveues from services related to the following segments: customer relationship management (CRM), finance and accounting, human resources, knowledge process outsourcing, and procurement and supply-chain.

– The application services market is defined as the revenues from services related to the following segments: application development, application management and application performance monitoring.

– The infrastructure services market is defined as the revenues from services related to the following segments: cloud computing, data center & hosting services, IT management, security and storage.

– All currency conversions are at constant 2019 annual average exchange rates.

– The global IT services industry had total revenues of $1,275.7bn in 2019, representing a compound annual growth rate (CAGR) of 13.5% between 2015 and 2019.

– The infrastructure services segment was the industry's most lucrative in 2019, with total revenues of $762.1bn, equivalent to 59.7% of the industry's overall value.

– The IT services industry is highly correlated with the gross domestic product (GDP) of a country.

Scope

– Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global IT services industry

– Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global IT services industry

– Leading company profiles reveal details of key IT services industry players’ global operations and financial performance

– Add weight to presentations and pitches by understanding the future growth prospects of the global IT services industry with five year forecasts

Reasons to buy

- What was the size of the global IT services industry by value in 2019?

- What will be the size of the global IT services industry in 2024?

- What factors are affecting the strength of competition in the global IT services industry?

- How has the industry performed over the last five years?

- What are the main segments that make up the global IT services industry?

Companies mentioned

Accenture plc

Atos SE

BT Group plc

Capgemini SE

Cognizant Technology Solutions Corp

Digital China Holdings Limited

Fiserv, Inc.

Fujitsu Limited

HCL Technologies Limited

Hewlett Packard Enterprise Company

Infosys Limited

International Business Machines Corporation

NEC Corporation

NTT Data Corporation

Samsung SDS Co Ltd

Tata Consultancy Services Limited

T-Systems International GmbH

Wipro Ltd

Table of Contents

Table of Contents

1 EXECUTIVE SUMMARY

1.1. Market value

1.2. Market value forecast

1.3. Category segmentation

1.4. Geography segmentation

1.5. Competitive Landscape

2 Introduction

2.1. What is this report about?

2.2. Who is the target reader?

2.3. How to use this report

2.4. Definitions

3 Global IT Services

3.1. Market Overview

3.2. Market Data

3.3. Market Segmentation

3.4. Market outlook

3.5. Five forces analysis

3.6. Macroeconomic Indicators

4 IT Services in Asia-Pacific

4.1. Market Overview

4.2. Market Data

4.3. Market Segmentation

4.4. Market outlook

4.5. Five forces analysis

5 IT Services in Europe

5.1. Market Overview

5.2. Market Data

5.3. Market Segmentation

5.4. Market outlook

5.5. Five forces analysis

5.6. Macroeconomic Indicators

6 IT Services in France

6.1. Market Overview

6.2. Market Data

6.3. Market Segmentation

6.4. Market outlook

6.5. Five forces analysis

6.6. Macroeconomic Indicators

7 IT Services in Germany

7.1. Market Overview

7.2. Market Data

7.3. Market Segmentation

7.4. Market outlook

7.5. Five forces analysis

7.6. Macroeconomic Indicators

8 IT Services in Australia

8.1. Market Overview

8.2. Market Data

8.3. Market Segmentation

8.4. Market outlook

8.5. Five forces analysis

8.6. Macroeconomic Indicators

9 IT Services in Brazil

9.1. Market Overview

9.2. Market Data

9.3. Market Segmentation

9.4. Market outlook

9.5. Five forces analysis

9.6. Macroeconomic Indicators

10 IT Services in Canada

10.1. Market Overview

10.2. Market Data

10.3. Market Segmentation

10.4. Market outlook

10.5. Five forces analysis

10.6. Macroeconomic Indicators

11 IT Services in China

11.1. Market Overview

11.2. Market Data

11.3. Market Segmentation

11.4. Market outlook

11.5. Five forces analysis

11.6. Macroeconomic Indicators

12 IT Services in India

12.1. Market Overview

12.2. Market Data

12.3. Market Segmentation

12.4. Market outlook

12.5. Five forces analysis

12.6. Macroeconomic Indicators

13 IT Services in Indonesia

13.1. Market Overview

13.2. Market Data

13.3. Market Segmentation

13.4. Market outlook

13.5. Five forces analysis

13.6. Macroeconomic Indicators

14 IT Services in Italy

14.1. Market Overview

14.2. Market Data

14.3. Market Segmentation

14.4. Market outlook

14.5. Five forces analysis

14.6. Macroeconomic Indicators

15 IT Services in Japan

15.1. Market Overview

15.2. Market Data

15.3. Market Segmentation

15.4. Market outlook

15.5. Five forces analysis

15.6. Macroeconomic Indicators

16 IT Services in Mexico

16.1. Market Overview

16.2. Market Data

16.3. Market Segmentation

16.4. Market outlook

16.5. Five forces analysis

16.6. Macroeconomic Indicators

17 IT Services in The Netherlands

17.1. Market Overview

17.2. Market Data

17.3. Market Segmentation

17.4. Market outlook

17.5. Five forces analysis

17.6. Macroeconomic Indicators

18 IT Services in North America

18.1. Market Overview

18.2. Market Data

18.3. Market Segmentation

18.4. Market outlook

18.5. Five forces analysis

19 IT Services in Russia

19.1. Market Overview

19.2. Market Data

19.3. Market Segmentation

19.4. Market outlook

19.5. Five forces analysis

19.6. Macroeconomic Indicators

20 IT Services in Scandinavia

20.1. Market Overview

20.2. Market Data

20.3. Market Segmentation

20.4. Market outlook

20.5. Five forces analysis

21 IT Services in Singapore

21.1. Market Overview

21.2. Market Data

21.3. Market Segmentation

21.4. Market outlook

21.5. Five forces analysis

21.6. Macroeconomic Indicators

22 IT Services in South Africa

22.1. Market Overview

22.2. Market Data

22.3. Market Segmentation

22.4. Market outlook

22.5. Five forces analysis

22.6. Macroeconomic Indicators

23 IT Services in South Korea

23.1. Market Overview

23.2. Market Data

23.3. Market Segmentation

23.4. Market outlook

23.5. Five forces analysis

23.6. Macroeconomic Indicators

24 IT Services in Spain

24.1. Market Overview

24.2. Market Data

24.3. Market Segmentation

24.4. Market outlook

24.5. Five forces analysis

24.6. Macroeconomic Indicators

25 IT Services in Turkey

25.1. Market Overview

25.2. Market Data

25.3. Market Segmentation

25.4. Market outlook

25.5. Five forces analysis

25.6. Macroeconomic Indicators

26 IT Services in The United Kingdom

26.1. Market Overview

26.2. Market Data

26.3. Market Segmentation

26.4. Market outlook

26.5. Five forces analysis

26.6. Macroeconomic Indicators

27 IT Services in The United States

27.1. Market Overview

27.2. Market Data

27.3. Market Segmentation

27.4. Market outlook

27.5. Five forces analysis

27.6. Macroeconomic Indicators

28 Company Profiles

28.1. International Business Machines Corporation

28.2. Accenture plc

28.3. Fujitsu Limited

28.4. Hewlett Packard Enterprise Company

28.5. NTT Data Corporation

28.6. Tata Consultancy Services Limited

28.7. Capgemini SE

28.8. Atos SE

28.9. T-Systems International GmbH

28.10. Cognizant Technology Solutions Corp

28.11. Digital China Holdings Limited

28.12. HCL Technologies Limited

28.13. Infosys Limited

28.14. Wipro Ltd

28.15. NEC Corporation

28.16. Fiserv, Inc.

28.17. Samsung SDS Co Ltd

28.18. BT Group plc

29 Appendix

29.1. Methodology

29.2. About MarketLine

List of Tables

List of Tables

Table 1: Global IT services industry value: $ billion, 2015-19

Table 2: Global IT services industry category segmentation: $ billion, 2019

Table 3: Global IT services industry geography segmentation: $ billion, 2019

Table 4: Global IT services industry value forecast: $ billion, 2019-24

Table 5: Global size of population (million), 2015-19

Table 6: Global gdp (constant 2005 prices, $ billion), 2015-19

Table 7: Global gdp (current prices, $ billion), 2015-19

Table 8: Global inflation, 2015-19

Table 9: Global consumer price index (absolute), 2015-19

Table 10: Global exchange rate, 2015-19

Table 11: Asia-Pacific IT services industry value: $ billion, 2015-19

Table 12: Asia-Pacific IT services industry category segmentation: $ billion, 2019

Table 13: Asia-Pacific IT services industry geography segmentation: $ billion, 2019

Table 14: Asia-Pacific IT services industry value forecast: $ billion, 2019-24

Table 15: Europe IT services industry value: $ billion, 2015-19

Table 16: Europe IT services industry category segmentation: $ billion, 2019

Table 17: Europe IT services industry geography segmentation: $ billion, 2019

Table 18: Europe IT services industry value forecast: $ billion, 2019-24

Table 19: Europe size of population (million), 2015-19

Table 20: Europe gdp (constant 2005 prices, $ billion), 2015-19

Table 21: Europe gdp (current prices, $ billion), 2015-19

Table 22: Europe inflation, 2015-19

Table 23: Europe consumer price index (absolute), 2015-19

Table 24: Europe exchange rate, 2015-19

Table 25: France IT services industry value: $ billion, 2015-19

Table 26: France IT services industry category segmentation: $ billion, 2019

Table 27: France IT services industry geography segmentation: $ billion, 2019

Table 28: France IT services industry value forecast: $ billion, 2019-24

Table 29: France size of population (million), 2015-19

Table 30: France gdp (constant 2005 prices, $ billion), 2015-19

Table 31: France gdp (current prices, $ billion), 2015-19

Table 32: France inflation, 2015-19

Table 33: France consumer price index (absolute), 2015-19

Table 34: France exchange rate, 2015-19

Table 35: Germany IT services industry value: $ billion, 2015-19

Table 36: Germany IT services industry category segmentation: $ billion, 2019

Table 37: Germany IT services industry geography segmentation: $ billion, 2019

Table 38: Germany IT services industry value forecast: $ billion, 2019-24

Table 39: Germany size of population (million), 2015-19

Table 40: Germany gdp (constant 2005 prices, $ billion), 2015-19

Table 41: Germany gdp (current prices, $ billion), 2015-19

Table 42: Germany inflation, 2015-19

Table 43: Germany consumer price index (absolute), 2015-19

Table 44: Germany exchange rate, 2015-19

Table 45: Australia IT services industry value: $ billion, 2015-19

Table 46: Australia IT services industry category segmentation: $ billion, 2019

Table 47: Australia IT services industry geography segmentation: $ billion, 2019

Table 48: Australia IT services industry value forecast: $ billion, 2019-24

Table 49: Australia size of population (million), 2015-19

Table 50: Australia gdp (constant 2005 prices, $ billion), 2015-19

Table 51: Australia gdp (current prices, $ billion), 2015-19

Table 52: Australia inflation, 2015-19

Table 53: Australia consumer price index (absolute), 2015-19

Table 54: Australia exchange rate, 2015-19

Table 55: Brazil IT services industry value: $ billion, 2015-19

Table 56: Brazil IT services industry category segmentation: $ billion, 2019

Table 57: Brazil IT services industry geography segmentation: $ billion, 2019

Table 58: Brazil IT services industry value forecast: $ billion, 2019-24

Table 59: Brazil size of population (million), 2015-19

List of Figures

List of Figures

Figure 1: Global IT services industry value: $ billion, 2015-19

Figure 2: Global IT services industry category segmentation: % share, by value, 2019

Figure 3: Global IT services industry geography segmentation: % share, by value, 2019

Figure 4: Global IT services industry value forecast: $ billion, 2019-24

Figure 5: Forces driving competition in the global IT services industry, 2019

Figure 6: Drivers of buyer power in the global IT services industry, 2019

Figure 7: Drivers of supplier power in the global IT services industry, 2019

Figure 8: Factors influencing the likelihood of new entrants in the global IT services industry, 2019

Figure 9: Factors influencing the threat of substitutes in the global IT services industry, 2019

Figure 10: Drivers of degree of rivalry in the global IT services industry, 2019

Figure 11: Asia-Pacific IT services industry value: $ billion, 2015-19

Figure 12: Asia-Pacific IT services industry category segmentation: % share, by value, 2019

Figure 13: Asia-Pacific IT services industry geography segmentation: % share, by value, 2019

Figure 14: Asia-Pacific IT services industry value forecast: $ billion, 2019-24

Figure 15: Forces driving competition in the IT services industry in Asia-Pacific, 2019

Figure 16: Drivers of buyer power in the IT services industry in Asia-Pacific, 2019

Figure 17: Drivers of supplier power in the IT services industry in Asia-Pacific, 2019

Figure 18: Factors influencing the likelihood of new entrants in the IT services industry in Asia-Pacific, 2019

Figure 19: Factors influencing the threat of substitutes in the IT services industry in Asia-Pacific, 2019

Figure 20: Drivers of degree of rivalry in the IT services industry in Asia-Pacific, 2019

Figure 21: Europe IT services industry value: $ billion, 2015-19

Figure 22: Europe IT services industry category segmentation: % share, by value, 2019

Figure 23: Europe IT services industry geography segmentation: % share, by value, 2019

Figure 24: Europe IT services industry value forecast: $ billion, 2019-24

Figure 25: Forces driving competition in the IT services industry in Europe, 2019

Figure 26: Drivers of buyer power in the IT services industry in Europe, 2019

Figure 27: Drivers of supplier power in the IT services industry in Europe, 2019

Figure 28: Factors influencing the likelihood of new entrants in the IT services industry in Europe, 2019

Figure 29: Factors influencing the threat of substitutes in the IT services industry in Europe, 2019

Figure 30: Drivers of degree of rivalry in the IT services industry in Europe, 2019

Figure 31: France IT services industry value: $ billion, 2015-19

Figure 32: France IT services industry category segmentation: % share, by value, 2019

Figure 33: France IT services industry geography segmentation: % share, by value, 2019

Figure 34: France IT services industry value forecast: $ billion, 2019-24

Figure 35: Forces driving competition in the IT services industry in France, 2019

Figure 36: Drivers of buyer power in the IT services industry in France, 2019

Figure 37: Drivers of supplier power in the IT services industry in France, 2019

Figure 38: Factors influencing the likelihood of new entrants in the IT services industry in France, 2019

Figure 39: Factors influencing the threat of substitutes in the IT services industry in France, 2019

Figure 40: Drivers of degree of rivalry in the IT services industry in France, 2019

Figure 41: Germany IT services industry value: $ billion, 2015-19

Figure 42: Germany IT services industry category segmentation: % share, by value, 2019

Figure 43: Germany IT services industry geography segmentation: % share, by value, 2019

Figure 44: Germany IT services industry value forecast: $ billion, 2019-24

Figure 45: Forces driving competition in the IT services industry in Germany, 2019

Figure 46: Drivers of buyer power in the IT services industry in Germany, 2019

Figure 47: Drivers of supplier power in the IT services industry in Germany, 2019

Figure 48: Factors influencing the likelihood of new entrants in the IT services industry in Germany, 2019

Figure 49: Factors influencing the threat of substitutes in the IT services industry in Germany, 2019

Figure 50: Drivers of degree of rivalry in the IT services industry in Germany, 2019

Figure 51: Australia IT services industry value: $ billion, 2015-19

Figure 52: Australia IT services industry category segmentation: % share, by value, 2019

Figure 53: Australia IT services industry geography segmentation: % share, by value, 2019

Figure 54: Australia IT services industry value forecast: $ billion, 2019-24

Figure 55: Forces driving competition in the IT services industry in Australia, 2019

Figure 56: Drivers of buyer power in the IT services industry in Australia, 2019

Figure 57: Drivers of supplier power in the IT services industry in Australia, 2019

Figure 58: Factors influencing the likelihood of new entrants in the IT services industry in Australia, 2019

Figure 59: Factors influencing the threat of substitutes in the IT services industry in Australia, 2019

Figure 60: Drivers of degree of rivalry in the IT services industry in Australia, 2019

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