BPO Services Global Industry Almanac 2017

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

Key Highlights

– BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

– CRM BPO services typically include consumer direct services, contact center outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claims & warranty services.

– Knowledge process outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research & analytics, risk management & analytics, strategy & business development research, financial research, and legal process outsourcing (LPO).

– Finance & accounting BPO covers operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management & processing, receipt & reconciliation, and management reporting.

– HR outsourcing services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration & development services / talent management, and performance management.

– Procurement BPO covers the outsourcing of key procurement processes including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.

– Vertical-specific BPO covers the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery & development for healthcare providers and pharmaceuticals.

– Any currency conversions used in the creation of this report have been calculated using constant 2016 annual average exchange rates.

– The global BPO Services market had total revenues of $140,316.1m in 2016, representing a compound annual growth rate (CAGR) of 4.4% between 2012 and 2016.

– There are some very large and highly developed players in the Asia-Pacific market and many companies are located in Asia for the ability to offer offshoring services on a big scale. The North American BPO services market is the largest globally due to the US BPO market, accounting for over 90% of the regional market in value terms. Within Europe the UK is by far the biggest market in value terms almost, 4 times the size of France which is the second largest.

– The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.1% for the five-year period 2016 – 2021, which is expected to drive the market to a value of $163,764.0m by the end of 2021.

Scope

– Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services market

– Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market

– Leading company profiles reveal details of key bpo services market players’ global operations and financial performance

– Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services market with five year forecasts

Reasons to buy

- What was the size of the global bpo services market by value in 2016?

- What will be the size of the global bpo services market in 2021?

- What factors are affecting the strength of competition in the global bpo services market?

- How has the market performed over the last five years?

- What are the main segments that make up the global bpo services market?

Table of Contents

Table of Contents

EXECUTIVE SUMMARY

Market value

Market value forecast

Category segmentation

Geography segmentation

Introduction

What is this report about?

Who is the target reader?

How to use this report

Definitions

Global BPO Services

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

BPO Services in Asia-Pacific

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

BPO Services in Europe

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

BPO Services in France

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Germany

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Australia

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Brazil

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Canada

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in China

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in India

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Indonesia

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Italy

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Japan

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Mexico

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in The Netherlands

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in North America

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

BPO Services in Russia

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Scandinavia

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

BPO Services in Singapore

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in South Africa

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in South Korea

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Spain

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Turkey

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in The United Kingdom

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in The United States

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

Company Profiles

Leading companies

Appendix

Methodology

About MarketLine

List of Tables

List of Tables

Table 1: Global bpo services market value: $ million, 201216

Table 2: Global bpo services market category segmentation: $ million, 2016

Table 3: Global bpo services market geography segmentation: $ million, 2016

Table 4: Global bpo services market value forecast: $ million, 201621

Table 5: Asia-Pacific bpo services market value: $ million, 201216

Table 6: AsiaPacific bpo services market category segmentation: $ million, 2016

Table 7: AsiaPacific bpo services market geography segmentation: $ million, 2016

Table 8: Asia-Pacific bpo services market value forecast: $ million, 201621

Table 9: Europe bpo services market value: $ million, 201216

Table 10: Europe bpo services market category segmentation: $ million, 2016

Table 11: Europe bpo services market geography segmentation: $ million, 2016

Table 12: Europe bpo services market value forecast: $ million, 201621

Table 13: France bpo services market value: $ million, 201216

Table 14: France bpo services market category segmentation: $ million, 2016

Table 15: France bpo services market geography segmentation: $ million, 2016

Table 16: France bpo services market value forecast: $ million, 201621

Table 17: France size of population (million), 201216

Table 18: France gdp (constant 2005 prices, $ billion), 201216

Table 19: France gdp (current prices, $ billion), 201216

Table 20: France inflation, 201216

Table 21: France consumer price index (absolute), 201216

Table 22: France exchange rate, 201216

Table 23: Germany bpo services market value: $ million, 201216

Table 24: Germany bpo services market category segmentation: $ million, 2016

Table 25: Germany bpo services market geography segmentation: $ million, 2016

Table 26: Germany bpo services market value forecast: $ million, 201621

Table 27: Germany size of population (million), 201216

Table 28: Germany gdp (constant 2005 prices, $ billion), 201216

Table 29: Germany gdp (current prices, $ billion), 201216

Table 30: Germany inflation, 201216

Table 31: Germany consumer price index (absolute), 201216

Table 32: Germany exchange rate, 201216

Table 33: Australia bpo services market value: $ million, 201216

Table 34: Australia bpo services market category segmentation: $ million, 2016

Table 35: Australia bpo services market geography segmentation: $ million, 2016

Table 36: Australia bpo services market value forecast: $ million, 201621

Table 37: Australia size of population (million), 201216

Table 38: Australia gdp (constant 2005 prices, $ billion), 201216

Table 39: Australia gdp (current prices, $ billion), 201216

Table 40: Australia inflation, 201216

Table 41: Australia consumer price index (absolute), 201216

Table 42: Australia exchange rate, 201216

Table 43: Brazil bpo services market value: $ million, 201216

Table 44: Brazil bpo services market category segmentation: $ million, 2016

Table 45: Brazil bpo services market geography segmentation: $ million, 2016

Table 46: Brazil bpo services market value forecast: $ million, 201621

Table 47: Brazil size of population (million), 201216

Table 48: Brazil gdp (constant 2005 prices, $ billion), 201216

Table 49: Brazil gdp (current prices, $ billion), 201216

Table 50: Brazil inflation, 201216

Table 51: Brazil consumer price index (absolute), 201216

Table 52: Brazil exchange rate, 201216

Table 53: Canada bpo services market value: $ million, 201216

Table 54: Canada bpo services market category segmentation: $ million, 2016

Table 55: Canada bpo services market geography segmentation: $ million, 2016

Table 56: Canada bpo services market value forecast: $ million, 201621

Table 57: Canada size of population (million), 201216

Table 58: Canada gdp (constant 2005 prices, $ billion), 201216

Table 59: Canada gdp (current prices, $ billion), 201216

Table 60: Canada inflation, 201216

Table 61: Canada consumer price index (absolute), 201216

Table 62: Canada exchange rate, 201216

Table 63: China bpo services market value: $ million, 201216

Table 64: China bpo services market category segmentation: $ million, 2016

Table 65: China bpo services market geography segmentation: $ million, 2016

Table 66: China bpo services market value forecast: $ million, 201621

Table 67: China size of population (million), 201216

Table 68: China gdp (constant 2005 prices, $ billion), 201216

Table 69: China gdp (current prices, $ billion), 201216

Table 70: China inflation, 201216

Table 71: China consumer price index (absolute), 201216

Table 72: China exchange rate, 201216

Table 73: India bpo services market value: $ million, 201216

Table 74: India bpo services market category segmentation: $ million, 2016

Table 75: India bpo services market geography segmentation: $ million, 2016

Table 76: India bpo services market value forecast: $ million, 201621

Table 77: India size of population (million), 201216

Table 78: India gdp (constant 2005 prices, $ billion), 201216

Table 79: India gdp (current prices, $ billion), 201216

Table 80: India inflation, 201216

Table 81: India consumer price index (absolute), 201216

Table 82: India exchange rate, 201216

Table 83: Indonesia bpo services market value: $ million, 201216

Table 84: Indonesia bpo services market category segmentation: $ million, 2016

Table 85: Indonesia bpo services market geography segmentation: $ million, 2016

Table 86: Indonesia bpo services market value forecast: $ million, 201621

Table 87: Indonesia size of population (million), 201216

Table 88: Indonesia gdp (constant 2005 prices, $ billion), 201216

Table 89: Indonesia gdp (current prices, $ billion), 201216

Table 90: Indonesia inflation, 201216

Table 91: Indonesia consumer price index (absolute), 201216

Table 92: Indonesia exchange rate, 201216

Table 93: Italy bpo services market value: $ million, 201216

Table 94: Italy bpo services market category segmentation: $ million, 2016

Table 95: Italy bpo services market geography segmentation: $ million, 2016

Table 96: Italy bpo services market value forecast: $ million, 201621

Table 97: Italy size of population (million), 201216

Table 98: Italy gdp (constant 2005 prices, $ billion), 201216

Table 99: Italy gdp (current prices, $ billion), 201216

Table 100: Italy inflation, 201216

Table 101: Italy consumer price index (absolute), 201216

Table 102: Italy exchange rate, 201216

Table 103: Japan bpo services market value: $ million, 201216

Table 104: Japan bpo services market category segmentation: $ million, 2016

Table 105: Japan bpo services market geography segmentation: $ million, 2016

Table 106: Japan bpo services market value forecast: $ million, 201621

Table 107: Japan size of population (million), 201216

Table 108: Japan gdp (constant 2005 prices, $ billion), 201216

Table 109: Japan gdp (current prices, $ billion), 201216

Table 110: Japan inflation, 201216

Table 111: Japan consumer price index (absolute), 201216

Table 112: Japan exchange rate, 201216

Table 113: Mexico bpo services market value: $ million, 201216

Table 114: Mexico bpo services market category segmentation: $ million, 2016

Table 115: Mexico bpo services market geography segmentation: $ million, 2016

Table 116: Mexico bpo services market value forecast: $ million, 201621

Table 117: Mexico size of population (million), 201216

Table 118: Mexico gdp (constant 2005 prices, $ billion), 201216

Table 119: Mexico gdp (current prices, $ billion), 201216

Table 120: Mexico inflation, 201216

Table 121: Mexico consumer price index (absolute), 201216

Table 122: Mexico exchange rate, 201216

Table 123: Netherlands bpo services market value: $ million, 201216

Table 124: Netherlands bpo services market category segmentation: $ million, 2016

Table 125: Netherlands bpo services market geography segmentation: $ million, 2016

Table 126: Netherlands bpo services market value forecast: $ million, 201621

Table 127: Netherlands size of population (million), 201216

Table 128: Netherlands gdp (constant 2005 prices, $ billion), 201216

Table 129: Netherlands gdp (current prices, $ billion), 201216

Table 130: Netherlands inflation, 201216

Table 131: Netherlands consumer price index (absolute), 201216

Table 132: Netherlands exchange rate, 201216

Table 133: North America bpo services market value: $ million, 201216

Table 134: North America bpo services market category segmentation: $ million, 2016

Table 135: North America bpo services market geography segmentation: $ million, 2016

Table 136: North America bpo services market value forecast: $ million, 201621

Table 137: Russia bpo services market value: $ million, 201216

Table 138: Russia bpo services market category segmentation: $ million, 2016

Table 139: Russia bpo services market geography segmentation: $ million, 2016

Table 140: Russia bpo services market value forecast: $ million, 201621

Table 141: Russia size of population (million), 201216

Table 142: Russia gdp (constant 2005 prices, $ billion), 201216

Table 143: Russia gdp (current prices, $ billion), 201216

Table 144: Russia inflation, 201216

Table 145: Russia consumer price index (absolute), 201216

Table 146: Russia exchange rate, 201216

Table 147: Scandinavia bpo services market value: $ million, 201216

Table 148: Scandinavia bpo services market category segmentation: $ million, 2016

Table 149: Scandinavia bpo services market geography segmentation: $ million, 2016

Table 150: Scandinavia bpo services market value forecast: $ million, 201621

Table 151: Singapore bpo services market value: $ million, 201216

Table 152: Singapore bpo services market category segmentation: $ million, 2016

Table 153: Singapore bpo services market geography segmentation: $ million, 2016

Table 154: Singapore bpo services market value forecast: $ million, 201621

Table 155: Singapore size of population (million), 201216

Table 156: Singapore gdp (constant 2005 prices, $ billion), 201216

Table 157: Singapore gdp (current prices, $ billion), 201216

Table 158: Singapore inflation, 201216

Table 159: Singapore consumer price index (absolute), 201216

Table 160: Singapore exchange rate, 201216

Table 161: South Africa bpo services market value: $ million, 201216

Table 162: South Africa bpo services market category segmentation: $ million, 2016

Table 163: South Africa bpo services market value forecast: $ million, 201621

Table 164: South Africa size of population (million), 201216

Table 165: South Africa gdp (constant 2005 prices, $ billion), 201216

Table 166: South Africa gdp (current prices, $ billion), 201216

Table 167: South Africa inflation, 201216

Table 168: South Africa consumer price index (absolute), 201216

Table 169: South Africa exchange rate, 201216

Table 170: South Korea bpo services market value: $ million, 201216

Table 171: South Korea bpo services market category segmentation: $ million, 2016

Table 172: South Korea bpo services market geography segmentation: $ million, 2016

Table 173: South Korea bpo services market value forecast: $ million, 201621

Table 174: South Korea size of population (million), 201216

Table 175: South Korea gdp (constant 2005 prices, $ billion), 201216

Table 176: South Korea gdp (current prices, $ billion), 201216

Table 177: South Korea inflation, 201216

Table 178: South Korea consumer price index (absolute), 201216

Table 179: South Korea exchange rate, 201216

Table 180: Spain bpo services market value: $ million, 201216

Table 181: Spain bpo services market category segmentation: $ million, 2016

Table 182: Spain bpo services market geography segmentation: $ million, 2016

Table 183: Spain bpo services market value forecast: $ million, 201621

Table 184: Spain size of population (million), 201216

Table 185: Spain gdp (constant 2005 prices, $ billion), 201216

Table 186: Spain gdp (current prices, $ billion), 201216

Table 187: Spain inflation, 201216

Table 188: Spain consumer price index (absolute), 201216

Table 189: Spain exchange rate, 201216

Table 190: Turkey bpo services market value: $ million, 201216

Table 191: Turkey bpo services market category segmentation: $ million, 2016

Table 192: Turkey bpo services market geography segmentation: $ million, 2016

Table 193: Turkey bpo services market value forecast: $ million, 201621

Table 194: Turkey size of population (million), 201216

Table 195: Turkey gdp (constant 2005 prices, $ billion), 201216

Table 196: Turkey gdp (current prices, $ billion), 201216

Table 197: Turkey inflation, 201216

Table 198: Turkey consumer price index (absolute), 201216

Table 199: Turkey exchange rate, 201216

Table 200: United Kingdom bpo services market value: $ million, 201216

Table 201: United Kingdom bpo services market category segmentation: $ million, 2016

Table 202: United Kingdom bpo services market geography segmentation: $ million, 2016

Table 203: United Kingdom bpo services market value forecast: $ million, 201621

Table 204: United Kingdom size of population (million), 201216

Table 205: United Kingdom gdp (constant 2005 prices, $ billion), 201216

Table 206: United Kingdom gdp (current prices, $ billion), 201216

Table 207: United Kingdom inflation, 201216

Table 208: United Kingdom consumer price index (absolute), 201216

Table 209: United Kingdom exchange rate, 201216

Table 210: United States bpo services market value: $ million, 201216

Table 211: United States bpo services market category segmentation: $ million, 2016

Table 212: United States bpo services market geography segmentation: $ million, 2016

Table 213: United States bpo services market value forecast: $ million, 201621

Table 214: United States size of population (million), 201216

Table 215: United States gdp (constant 2005 prices, $ billion), 201216

Table 216: United States gdp (current prices, $ billion), 201216

Table 217: United States inflation, 201216

Table 218: United States consumer price index (absolute), 201216

Table 219: United States exchange rate, 201215

Table 220: Accenture Plc: key facts

Table 221: Accenture Plc: key financials ($)

Table 222: Accenture Plc: key financial ratios

Table 223: SYNNEX Corporation: key facts

Table 224: SYNNEX Corporation: key financials ($)

Table 225: SYNNEX Corporation: key financial ratios

Table 226: Telus International: key facts

Table 227: Cap Gemini S.A.: key facts

Table 228: Cap Gemini S.A.: key financials ($)

Table 229: Cap Gemini S.A.: key financials (€)

Table 230: Cap Gemini S.A.: key financial ratios

Table 231: HCL Technologies Limited: key facts

Table 232: HCL Technologies Limited: key financials ($)

Table 233: HCL Technologies Limited: key financial ratios

Table 234: Infosys Limited: key facts

Table 235: Infosys Limited: key financials ($)

Table 236: Infosys Limited: key financials (Rs.)

Table 237: Infosys Limited: key financial ratios

Table 238: ISS A/S: key facts

Table 239: ISS A/S: key financials ($)

Table 240: ISS A/S: key financials (DKK)

Table 241: ISS A/S: key financial ratios

Table 242: Teleperformance SE: key facts

Table 243: Teleperformance SE: key financials ($)

Table 244: Teleperformance SE: key financials (€)

Table 245: Teleperformance SE: key financial ratios

Table 246: Bertelsmann SE & Co. KGaA: key facts

Table 247: Bertelsmann SE & Co. KGaA: key financials ($)

Table 248: Bertelsmann SE & Co. KGaA: key financials (€)

Table 249: Bertelsmann SE & Co. KGaA: key financial ratios

Table 250: NCR Corporation: key facts

Table 251: NCR Corporation: key financials ($)

Table 252: NCR Corporation: key financial ratios

Table 253: Genpact Limited: key facts

Table 254: Genpact Limited: key financials ($)

Table 255: Genpact Limited: key financial ratios

Table 256: CGI Group: key facts

Table 257: CGI Group: key financials ($)

Table 258: CGI Group: key financials (C$)

Table 259: CGI Group: key financial ratios

Table 260: PT Cekindo Bisnis Grup: key facts

Table 261: TMF Group Holding B.V.: key facts

Table 262: Temp Holdings CO., Ltd: key facts

Table 263: Temp Holdings CO., Ltd: key financials ($)

Table 264: Temp Holdings CO., Ltd: key financials (Â¥)

Table 265: Temp Holdings CO., Ltd: key financial ratios

Table 266: Atento S.A.: key facts

Table 267: Rödl & Partner: key facts

Table 268: Sutherland Global Services: key facts

Table 269: CBRE Group, Inc.: key facts

Table 270: CBRE Group, Inc.: key financials ($)

Table 271: CBRE Group, Inc.: key financial ratios

Table 272: TeleTech Holdings, Inc.: key facts

Table 273: TeleTech Holdings, Inc.: key financials ($)

Table 274: TeleTech Holdings, Inc.: key financial ratios

Table 275: Capita plc: key facts

Table 276: Capita plc: key financials ($)

Table 277: Capita plc: key financials (£)

Table 278: Capita plc: key financial ratios

List of Figures

List of Figures

Figure 1: Global bpo services market value: $ million, 201216

Figure 2: Global bpo services market category segmentation: % share, by value, 2016

Figure 3: Global bpo services market geography segmentation: % share, by value, 2016

Figure 4: Global bpo services market value forecast: $ million, 201621

Figure 5: Forces driving competition in the global bpo services market, 2016

Figure 6: Drivers of buyer power in the global bpo services market, 2016

Figure 7: Drivers of supplier power in the global bpo services market, 2016

Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2016

Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2016

Figure 10: Drivers of degree of rivalry in the global bpo services market, 2016

Figure 11: Asia-Pacific bpo services market value: $ million, 201216

Figure 12: AsiaPacific bpo services market category segmentation: % share, by value, 2016

Figure 13: AsiaPacific bpo services market geography segmentation: % share, by value, 2016

Figure 14: Asia-Pacific bpo services market value forecast: $ million, 201621

Figure 15: Forces driving competition in the bpo services market in Asia-Pacific, 2016

Figure 16: Drivers of buyer power in the bpo services market in Asia-Pacific, 2016

Figure 17: Drivers of supplier power in the bpo services market in Asia-Pacific, 2016

Figure 18: Factors influencing the likelihood of new entrants in the bpo services market in Asia-Pacific, 2016

Figure 19: Factors influencing the threat of substitutes in the bpo services market in Asia-Pacific, 2016

Figure 20: Drivers of degree of rivalry in the bpo services market in Asia-Pacific, 2016

Figure 21: Europe bpo services market value: $ million, 201216

Figure 22: Europe bpo services market category segmentation: % share, by value, 2016

Figure 23: Europe bpo services market geography segmentation: % share, by value, 2016

Figure 24: Europe bpo services market value forecast: $ million, 201621

Figure 25: Forces driving competition in the bpo services market in Europe, 2016

Figure 26: Drivers of buyer power in the bpo services market in Europe, 2016

Figure 27: Drivers of supplier power in the bpo services market in Europe, 2016

Figure 28: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2016

Figure 29: Factors influencing the threat of substitutes in the bpo services market in Europe, 2016

Figure 30: Drivers of degree of rivalry in the bpo services market in Europe, 2016

Figure 31: France bpo services market value: $ million, 201216

Figure 32: France bpo services market category segmentation: % share, by value, 2016

Figure 33: France bpo services market geography segmentation: % share, by value, 2016

Figure 34: France bpo services market value forecast: $ million, 201621

Figure 35: Forces driving competition in the bpo services market in France, 2016

Figure 36: Drivers of buyer power in the bpo services market in France, 2016

Figure 37: Drivers of supplier power in the bpo services market in France, 2016

Figure 38: Factors influencing the likelihood of new entrants in the bpo services market in France, 2016

Figure 39: Factors influencing the threat of substitutes in the bpo services market in France, 2016

Figure 40: Drivers of degree of rivalry in the bpo services market in France, 2016

Figure 41: Germany bpo services market value: $ million, 201216

Figure 42: Germany bpo services market category segmentation: % share, by value, 2016

Figure 43: Germany bpo services market geography segmentation: % share, by value, 2016

Figure 44: Germany bpo services market value forecast: $ million, 201621

Figure 45: Forces driving competition in the bpo services market in Germany, 2016

Figure 46: Drivers of buyer power in the bpo services market in Germany, 2016

Figure 47: Drivers of supplier power in the bpo services market in Germany, 2016

Figure 48: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2016

Figure 49: Factors influencing the threat of substitutes in the bpo services market in Germany, 2016

Figure 50: Drivers of degree of rivalry in the bpo services market in Germany, 2016

Figure 51: Australia bpo services market value: $ million, 201216

Figure 52: Australia bpo services market category segmentation: % share, by value, 2016

Figure 53: Australia bpo services market geography segmentation: % share, by value, 2016

Figure 54: Australia bpo services market value forecast: $ million, 201621

Figure 55: Forces driving competition in the bpo services market in Australia, 2016

Figure 56: Drivers of buyer power in the bpo services market in Australia, 2016

Figure 57: Drivers of supplier power in the bpo services market in Australia, 2016

Figure 58: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2016

Figure 59: Factors influencing the threat of substitutes in the bpo services market in Australia, 2016

Figure 60: Drivers of degree of rivalry in the bpo services market in Australia, 2016

Figure 61: Brazil bpo services market value: $ million, 201216

Figure 62: Brazil bpo services market category segmentation: % share, by value, 2016

Figure 63: Brazil bpo services market geography segmentation: % share, by value, 2016

Figure 64: Brazil bpo services market value forecast: $ million, 201621

Figure 65: Forces driving competition in the bpo services market in Brazil, 2016

Figure 66: Drivers of buyer power in the bpo services market in Brazil, 2016

Figure 67: Drivers of supplier power in the bpo services market in Brazil, 2016

Figure 68: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2016

Figure 69: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2016

Figure 70: Drivers of degree of rivalry in the bpo services market in Brazil, 2016

Figure 71: Canada bpo services market value: $ million, 201216

Figure 72: Canada bpo services market category segmentation: % share, by value, 2016

Figure 73: Canada bpo services market geography segmentation: % share, by value, 2016

Figure 74: Canada bpo services market value forecast: $ million, 201621

Figure 75: Forces driving competition in the bpo services market in Canada, 2016

Figure 76: Drivers of buyer power in the bpo services market in Canada, 2016

Figure 77: Drivers of supplier power in the bpo services market in Canada, 2016

Figure 78: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2016

Figure 79: Factors influencing the threat of substitutes in the bpo services market in Canada, 2016

Figure 80: Drivers of degree of rivalry in the bpo services market in Canada, 2016

Figure 81: China bpo services market value: $ million, 201216

Figure 82: China bpo services market category segmentation: % share, by value, 2016

Figure 83: China bpo services market geography segmentation: % share, by value, 2016

Figure 84: China bpo services market value forecast: $ million, 201621

Figure 85: Forces driving competition in the bpo services market in China, 2016

Figure 86: Drivers of buyer power in the bpo services market in China, 2016

Figure 87: Drivers of supplier power in the bpo services market in China, 2016

Figure 88: Factors influencing the likelihood of new entrants in the bpo services market in China, 2016

Figure 89: Factors influencing the threat of substitutes in the bpo services market in China, 2016

Figure 90: Drivers of degree of rivalry in the bpo services market in China, 2016

Figure 91: India bpo services market value: $ million, 201216

Figure 92: India bpo services market category segmentation: % share, by value, 2016

Figure 93: India bpo services market geography segmentation: % share, by value, 2016

Figure 94: India bpo services market value forecast: $ million, 201621

Figure 95: Forces driving competition in the bpo services market in India, 2016

Figure 96: Drivers of buyer power in the bpo services market in India, 2016

Figure 97: Drivers of supplier power in the bpo services market in India, 2016

Figure 98: Factors influencing the likelihood of new entrants in the bpo services market in India, 2016

Figure 99: Factors influencing the threat of substitutes in the bpo services market in India, 2016

Figure 100: Drivers of degree of rivalry in the bpo services market in India, 2016

Figure 101: Indonesia bpo services market value: $ million, 201216

Figure 102: Indonesia bpo services market category segmentation: % share, by value, 2016

Figure 103: Indonesia bpo services market geography segmentation: % share, by value, 2016

Figure 104: Indonesia bpo services market value forecast: $ million, 201621

Figure 105: Forces driving competition in the bpo services market in Indonesia, 2016

Figure 106: Drivers of buyer power in the bpo services market in Indonesia, 2016

Figure 107: Drivers of supplier power in the bpo services market in Indonesia, 2016

Figure 108: Factors influencing the likelihood of new entrants in the bpo services market in Indonesia, 2016

Figure 109: Factors influencing the threat of substitutes in the bpo services market in Indonesia, 2016

Figure 110: Drivers of degree of rivalry in the bpo services market in Indonesia, 2016

Figure 111: Italy bpo services market value: $ million, 201216

Figure 112: Italy bpo services market category segmentation: % share, by value, 2016

Figure 113: Italy bpo services market geography segmentation: % share, by value, 2016

Figure 114: Italy bpo services market value forecast: $ million, 201621

Figure 115: Forces driving competition in the bpo services market in Italy, 2016

Figure 116: Drivers of buyer power in the bpo services market in Italy, 2016

Figure 117: Drivers of supplier power in the bpo services market in Italy, 2016

Figure 118: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2016

Figure 119: Factors influencing the threat of substitutes in the bpo services market in Italy, 2016

Figure 120: Drivers of degree of rivalry in the bpo services market in Italy, 2016

Figure 121: Japan bpo services market value: $ million, 201216

Figure 122: Japan bpo services market category segmentation: % share, by value, 2016

Figure 123: Japan bpo services market geography segmentation: % share, by value, 2016

Figure 124: Japan bpo services market value forecast: $ million, 201621

Figure 125: Forces driving competition in the bpo services market in Japan, 2016

Figure 126: Drivers of buyer power in the bpo services market in Japan, 2016

Figure 127: Drivers of supplier power in the bpo services market in Japan, 2016

Figure 128: Factors influencing the likelihood of new entrants in the bpo services market in Japan, 2016

Figure 129: Factors influencing the threat of substitutes in the bpo services market in Japan, 2016

Figure 130: Drivers of degree of rivalry in the bpo services market in Japan, 2016

Figure 131: Mexico bpo services market value: $ million, 201216

Figure 132: Mexico bpo services market category segmentation: % share, by value, 2016

Figure 133: Mexico bpo services market geography segmentation: % share, by value, 2016

Figure 134: Mexico bpo services market value forecast: $ million, 201621

Figure 135: Forces driving competition in the bpo services market in Mexico, 2016

Figure 136: Drivers of buyer power in the bpo services market in Mexico, 2016

Figure 137: Drivers of supplier power in the bpo services market in Mexico, 2016

Figure 138: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2016

Figure 139: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2016

Figure 140: Drivers of degree of rivalry in the bpo services market in Mexico, 2016

Figure 141: Netherlands bpo services market value: $ million, 201216

Figure 142: Netherlands bpo services market category segmentation: % share, by value, 2016

Figure 143: Netherlands bpo services market geography segmentation: % share, by value, 2016

Figure 144: Netherlands bpo services market value forecast: $ million, 201621

Figure 145: Forces driving competition in the bpo services market in the Netherlands, 2016

Figure 146: Drivers of buyer power in the bpo services market in the Netherlands, 2016

Figure 147: Drivers of supplier power in the bpo services market in the Netherlands, 2016

Figure 148: Factors influencing the likelihood of new entrants in the bpo services market in the Netherlands, 2016

Figure 149: Factors influencing the threat of substitutes in the bpo services market in the Netherlands, 2016

Figure 150: Drivers of degree of rivalry in the bpo services market in the Netherlands, 2016

Figure 151: North America bpo services market value: $ million, 201216

Figure 152: North America bpo services market category segmentation: % share, by value, 2016

Figure 153: North America bpo services market geography segmentation: % share, by value, 2016

Figure 154: North America bpo services market value forecast: $ million, 201621

Figure 155: Forces driving competition in the bpo services market in North America, 2016

Figure 156: Drivers of buyer power in the bpo services market in North America, 2016

Figure 157: Drivers of supplier power in the bpo services market in North America, 2016

Figure 158: Factors influencing the likelihood of new entrants in the bpo services market in North America, 2016

Figure 159: Factors influencing the threat of substitutes in the bpo services market in North America, 2016

Figure 160: Drivers of degree of rivalry in the bpo services market in North America, 2016

Figure 161: Russia bpo services market value: $ million, 201216

Figure 162: Russia bpo services market category segmentation: % share, by value, 2016

Figure 163: Russia bpo services market geography segmentation: % share, by value, 2016

Figure 164: Russia bpo services market value forecast: $ million, 201621

Figure 165: Forces driving competition in the bpo services market in Russia, 2016

Figure 166: Drivers of buyer power in the bpo services market in Russia, 2016

Figure 167: Drivers of supplier power in the bpo services market in Russia, 2016

Figure 168: Factors influencing the likelihood of new entrants in the bpo services market in Russia, 2016

Figure 169: Factors influencing the threat of substitutes in the bpo services market in Russia, 2016

Figure 170: Drivers of degree of rivalry in the bpo services market in Russia, 2016

Figure 171: Scandinavia bpo services market value: $ million, 201216

Figure 172: Scandinavia bpo services market category segmentation: % share, by value, 2016

Figure 173: Scandinavia bpo services market geography segmentation: % share, by value, 2016

Figure 174: Scandinavia bpo services market value forecast: $ million, 201621

Figure 175: Forces driving competition in the bpo services market in Scandinavia, 2016

Figure 176: Drivers of buyer power in the bpo services market in Scandinavia, 2016

Figure 177: Drivers of supplier power in the bpo services market in Scandinavia, 2016

Figure 178: Factors influencing the likelihood of new entrants in the bpo services market in Scandinavia, 2016

Figure 179: Factors influencing the threat of substitutes in the bpo services market in Scandinavia, 2016

Figure 180: Drivers of degree of rivalry in the bpo services market in Scandinavia, 2016

Figure 181: Singapore bpo services market value: $ million, 201216

Figure 182: Singapore bpo services market category segmentation: % share, by value, 2016

Figure 183: Singapore bpo services market geography segmentation: % share, by value, 2016

Figure 184: Singapore bpo services market value forecast: $ million, 201621

Figure 185: Forces driving competition in the bpo services market in Singapore, 2016

Figure 186: Drivers of buyer power in the bpo services market in Singapore, 2016

Figure 187: Drivers of supplier power in the bpo services market in Singapore, 2016

Figure 188: Factors influencing the likelihood of new entrants in the bpo services market in Singapore, 2016

Figure 189: Factors influencing the threat of substitutes in the bpo services market in Singapore, 2016

Figure 190: Drivers of degree of rivalry in the bpo services market in Singapore, 2016

Figure 191: South Africa bpo services market value: $ million, 201216

Figure 192: South Africa bpo services market category segmentation: % share, by value, 2016

Figure 193: South Africa bpo services market value forecast: $ million, 201621

Figure 194: Forces driving competition in the bpo services market in South Africa, 2016

Figure 195: Drivers of buyer power in the bpo services market in South Africa, 2016

Figure 196: Drivers of supplier power in the bpo services market in South Africa, 2016

Figure 197: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2016

Figure 198: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2016

Figure 199: Drivers of degree of rivalry in the bpo services market in South Africa, 2016

Figure 200: South Korea bpo services market value: $ million, 201216

Figure 201: South Korea bpo services market category segmentation: % share, by value, 2016

Figure 202: South Korea bpo services market geography segmentation: % share, by value, 2016

Figure 203: South Korea bpo services market value forecast: $ million, 201621

Figure 204: Forces driving competition in the bpo services market in South Korea, 2016

Figure 205: Drivers of buyer power in the bpo services market in South Korea, 2016

Figure 206: Drivers of supplier power in the bpo services market in South Korea, 2016

Figure 207: Factors influencing the likelihood of new entrants in the bpo services market in South Korea, 2016

Figure 208: Factors influencing the threat of substitutes in the bpo services market in South Korea, 2016

Figure 209: Drivers of degree of rivalry in the bpo services market in South Korea, 2016

Figure 210: Spain bpo services market value: $ million, 201216

Figure 211: Spain bpo services market category segmentation: % share, by value, 2016

Figure 212: Spain bpo services market geography segmentation: % share, by value, 2016

Figure 213: Spain bpo services market value forecast: $ million, 201621

Figure 214: Forces driving competition in the bpo services market in Spain, 2016

Figure 215: Drivers of buyer power in the bpo services market in Spain, 2016

Figure 216: Drivers of supplier power in the bpo services market in Spain, 2016

Figure 217: Factors influencing the likelihood of new entrants in the bpo services market in Spain, 2016

Figure 218: Factors influencing the threat of substitutes in the bpo services market in Spain, 2016

Figure 219: Drivers of degree of rivalry in the bpo services market in Spain, 2016

Figure 220: Turkey bpo services market value: $ million, 201216

Figure 221: Turkey bpo services market category segmentation: % share, by value, 2016

Figure 222: Turkey bpo services market geography segmentation: % share, by value, 2016

Figure 223: Turkey bpo services market value forecast: $ million, 201621

Figure 224: Forces driving competition in the bpo services market in Turkey, 2016

Figure 225: Drivers of buyer power in the bpo services market in Turkey, 2016

Figure 226: Drivers of supplier power in the bpo services market in Turkey, 2016

Figure 227: Factors influencing the likelihood of new entrants in the bpo services market in Turkey, 2016

Figure 228: Factors influencing the threat of substitutes in the bpo services market in Turkey, 2016

Figure 229: Drivers of degree of rivalry in the bpo services market in Turkey, 2016

Figure 230: United Kingdom bpo services market value: $ million, 201216

Figure 231: United Kingdom bpo services market category segmentation: % share, by value, 2016

Figure 232: United Kingdom bpo services market geography segmentation: % share, by value, 2016

Figure 233: United Kingdom bpo services market value forecast: $ million, 201621

Figure 234: Forces driving competition in the bpo services market in the United Kingdom, 2016

Figure 235: Drivers of buyer power in the bpo services market in the United Kingdom, 2016

Figure 236: Drivers of supplier power in the bpo services market in the United Kingdom, 2016

Figure 237: Factors influencing the likelihood of new entrants in the bpo services market in the United Kingdom, 2016

Figure 238: Factors influencing the threat of substitutes in the bpo services market in the United Kingdom, 2016

Figure 239: Drivers of degree of rivalry in the bpo services market in the United Kingdom, 2016

Figure 240: United States bpo services market value: $ million, 201216

Figure 241: United States bpo services market category segmentation: % share, by value, 2016

Figure 242: United States bpo services market geography segmentation: % share, by value, 2016

Figure 243: United States bpo services market value forecast: $ million, 201621

Figure 244: Forces driving competition in the bpo services market in the United States, 2016

Figure 245: Drivers of buyer power in the bpo services market in the United States, 2016

Figure 246: Drivers of supplier power in the bpo services market in the United States, 2016

Figure 247: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2016

Figure 248: Factors influencing the threat of substitutes in the bpo services market in the United States, 2016

Figure 249: Drivers of degree of rivalry in the bpo services market in the United States, 2016

Figure 250: Accenture Plc: revenues & profitability

Figure 251: Accenture Plc: assets & liabilities

Figure 252: SYNNEX Corporation: revenues & profitability

Figure 253: SYNNEX Corporation: assets & liabilities

Figure 254: Cap Gemini S.A.: revenues & profitability

Figure 255: Cap Gemini S.A.: assets & liabilities

Figure 256: HCL Technologies Limited: revenues & profitability

Figure 257: HCL Technologies Limited: assets & liabilities

Figure 258: Infosys Limited: revenues & profitability

Figure 259: Infosys Limited: assets & liabilities

Figure 260: ISS A/S: revenues & profitability

Figure 261: ISS A/S: assets & liabilities

Figure 262: Teleperformance SE: revenues & profitability

Figure 263: Teleperformance SE: assets & liabilities

Figure 264: Bertelsmann SE & Co. KGaA: revenues & profitability

Figure 265: Bertelsmann SE & Co. KGaA: assets & liabilities

Figure 266: NCR Corporation: revenues & profitability

Figure 267: NCR Corporation: assets & liabilities

Figure 268: Genpact Limited: revenues & profitability

Figure 269: Genpact Limited: assets & liabilities

Figure 270: CGI Group: revenues & profitability

Figure 271: CGI Group: assets & liabilities

Figure 272: Temp Holdings CO., Ltd: revenues & profitability

Figure 273: Temp Holdings CO., Ltd: assets & liabilities

Figure 274: CBRE Group, Inc.: revenues & profitability

Figure 275: CBRE Group, Inc.: assets & liabilities

Figure 276: TeleTech Holdings, Inc.: revenues & profitability

Figure 277: TeleTech Holdings, Inc.: assets & liabilities

Figure 278: Capita plc: revenues & profitability

Figure 279: Capita plc: assets & liabilities

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