Future of Financial Services – Five Technological Trends Changing the Banking, Insurance, Payments and Wealth Management Industries

The world of financial services is changing. The recent introduction of FinTech innovations is beginning to shake up the market and improve and streamline financial services and disrupt the order of things. Furthermore, today’s generation of customers have very different habits and requirements and insurance companies, banks, currencies, payment services and financial advising will all have to change if they are to remain relevant to the coming generations.

Incumbent players in the industry are listening however and many have implemented significant changes to their business models in order to adapt for the future. For instance; Block Chain technology has shown itself to have a great number of potential uses and banks want it for their own. Cashless societies are moving closer to reality and in certain countries, people are finding carrying cash increasingly irrelevant. Cybercrime is now big business and protecting customers from attack is now expensive and difficult. For its part, the stale insurance market has been using new technologies to break the mould and robo-advisors are becoming the norm in the wealth management industry.

Key Questions Answered

– What is cryptocurrency and why are banks spending so heavily in developing their own types of blockchains?

– Just how far has the idea of a cashless society spread and what the factors effecting its adoption?

– What is the financial services industry doing to counter the highly dangerous threat from cyber-crime?

– Just how has new technology been able to revitalize certain areas of the insurance industry?

– What are robo advisors and how are they helping to shake up the wealth management industry?

Scope

The rise of cryptocurrencies is due in the main to the clever technology that allows it to function as a kind of distributed ledger system, called the Block Chain. Many in financial services have been skeptical of cryptocurrencies; seeing their trading volatility and resistance to normal financial regulation in a dim light. However, whilst spurning cryptocurrencies, the financial services industry has woken up to the potential of the Block Chain technology. The Block Chain is effectively a far superior and safe database to any current systems that can be altered in multiple places at once across country borders and markets and can work for many more things than just money alone.

The cashless economy has been a longstanding ambition of the financial services industry. Now changes in culture towards the use of digital money for everyday purposes, even tiny purchases, and innovative technology, have allowed countries such as Sweden to move very close to a cashless society. Innovation in transactions and banking has spread efforts to grow the cashless economy to the developing world, ensuring the move away from hard currency is likely to become a global affair. Problems, of course, remain and must be overcome to ensure concerns regarding change are addressed.

Robo-advisors are a new category of financial service product that can offer some unique benefits to those interested in wealth management services. From start-ups to the biggest incumbent players, most institutions in the wealth management industry have their own services. Companies offering these products are capturing the desire for cheaper monthly rates, advice more heavily based on mathematics and fully impartial advice. Essentially what these companies are trying to provide, or what is the long term aim of this type of product, is an AI wealth management service and the robo-advisor market today is a kind of halfway house between a traditional human advisor and what will eventually be the norm, when full AI tools role out in the future.

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Table of Contents

Table of Contents

Executive Summary 2

Block Chain and Cryptocurrency: Financial markets racing to adopt tech 2

Cashless economy spreading as culture shifts and technology solves problems 2

Financial services developing to counter cyber-crime threats 2

Insurance market set for rapid change after embracing technology 2

Robo-Advisors: Complex algorithms and AI are proving popular in wealth management 3

Block Chain and Cryptocurrency: Financial markets racing to adopt the tech 8

Block Chain is the potential foundation of a more secure internet ledger system 8

Block Chain operates like a network file that everyone can access 9

Cryptocurrency mining is an entirely new industry that runs the Block Chain 10

Currency value allows it to escape all bank charges currently 10

Cryptocurrencies Bitcoin and Ethereum are very different enterprises 11

Banks have to solve a particular problem with Block Chain tech 12

R3 is one of the start-ups hoping to woo the big banks 12

IBM is building a Block Chain network for European banks 12

Cashless economy spreading as culture shifts and technology solves problems 14

World leader Sweden developing society around an absence of cash 14

Success of cashless systems in developing countries represents opportunity for financial services 15

Potential gains for banks from cashless transactions are substantial but questions remain on appetite from businesses 17

Transition to cashless society comes with problems and resistance from end-users 18

Financial services developing to counter cyber-crime threats 20

Companies must change to meet evolving cybersecurity environment 20

Regulatory authorities responding to criminality, forcing companies to act 21

Major banks are improving fraud detection, reducing risk to all concerned 22

Regulatory technology is changing how financial services combat criminal threats 24

Insurance market set for rapid change after embracing technology 26

InsurTech is changing the insurance market, allowing disruptors to impart much needed dynamism 26

Big data is changing how insurers do business, allowing better fraud detection and tailoring policies to individual consumers 27

Insurance protecting against cyber-attacks is a major growth area but uncertainty remains 28

Micro insurance opens up markets to new products created specifically for developing economies 30

Robo-Advisors: Complex algorithms and AI are proving popular in wealth management 32

Robo-advisor products are those which include some element of automation 32

Incumbents and startup players prefer different types of products 33

D2C advisory platforms are the main route that start-ups are using, but incumbents still dominate 33

Business-to-business advisory services act as a supplemental product 33

Hybrid advisory services are mainly run by the incumbent big players 34

Robo advisor products are currently flourishing in developed markets with the US leading the way 34

Much of the product offering is generally poor and lacking in depth 34

Restricted advice may mean that ultimately the service is worse 35

Robo advising may actually be a misnomer, customers are expecting an AI product 35

Robo advising and digital wealth can’t be ignored because some people prefer it 36

Points of interest 37

Appendix 38

Sources 38

Further Reading 38

Ask the analyst 39

About MarketLine 39

Disclaimer 39

List of Tables

List of Tables

Table 1: POS transactions per card at terminals provided by resident PSPs 2011-2016 14

Table 2: Main reasons and business benefits of using big data in OECD countries, 2015 27

Table 3: Types of investor reaction to robo investing 35

List of Figures

List of Figures

Figure 1: Ethereum uses a distributed shared network 8

Figure 2: Average number of daily bitcoin transactions 2009-2017 9

Figure 3: Types of Block Chain networks 11

Figure 4: IBM Block Chain features compared with Ethereum and Bitcoin 12

Figure 5: M-Pesa revenues 2012-2016 (KESbn) 15

Figure 6: M-Pesa outlet in Nairobi, Kenya 16

Figure 7: Number of credit cards in China, 2006-2014 (million) 17

Figure 8: Value of payment transactions per card, Germany 2011-2016 ($) 19

Figure 9: Value of banking market in Asia-Pacific ($tn) 2009-2016 20

Figure 10: Number of ”˜card not present’ fraud in United Kingdom 2011-2016 22

Figure 11: Global willingness to use a digital only bank, 2016 23

Figure 12: Timeline of Regtech developments March 2015 to March 2016 24

Figure 13: Lemonade policies taken by age group September 212016 to January 18 2017 26

Figure 14: Value of global non-life insurance 2010-2016 ($tn) 29

Figure 15: Use of micro insurance by country in East Africa 2014 (% of population) 30

Figure 16: Robo-advisors are replacing the traditional advisor role 32

Figure 17: Top global Robo-advisor firms 33

Figure 18: Geographic distribution of robo-advisors and number in 2017 34

Figure 19: Mature investors preferred method of advisor versus that of millennials 36

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