Cheap but no longer nasty: Evolution at Ryanair

Ryanair has grown from humble origins to offer more than 1,400 short-haul flights per day, combined with often controversial customer service practices. However the announcement of the 'Always Getting Better' program in 2014 marked an apparent change in direction. This case study examines the motivations and implications of this strategy and considers the future prospects of Ryanair.

Scope

An in-depth analysis of the changing business strategy of Ryanair.

An evaluation of the potential application of Ryanair's business model to long haul aviation.

An assessment of the future direction of Ryanair.

Reasons to buy

Why has Ryanair revamped its customer service proposition?

How will such changes effect the profitability of the business?

What are the prospects of Ryanair entering the transatlantic passenger aviation market, and is the airline's current business model transferable?

Companies mentioned

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Table of Contents

OVERVIEW

Catalyst

Summary

REFORMS TO 'STOP ANNOYING CUSTOMERS' PROVIDE BASIS FOR FURTHER GROWTH

Improvement program augments long term growth potential

Reducing punitive fees for passenger errors garners positive publicity

Streamlining of website offers long term revenue growth potential

Overdue improvement to mobile channel

Focus on business segment a reflection of changing market

THE YIELD MANAGEMENT MODEL HAS EVOLVED

Development of the business model has prompted reforms

Yield management model is moving towards maturation

Yield management pricing model is effectively exempt from competition regulation

Strategic decision on selective additions to capacity

Passenger-friendly reforms boost ancillary revenue and profits

RYANAIR WILL REMAIN A LEADING PLAYER IN EUROPEAN AVIATION

Rising passenger volumes key to strong cash generation

Continuation of improvement program will boost growth

Shareholders set to benefit from sustained period of strong cash generation

Intensification of competitor activity appears unlikely

Transatlantic expansion appears questionable

Aviation fuel price remain a concern

Discipline the key to maintaining a differentiated proposition

CONCLUSIONS

Ryanair has repositioned itself for future growth

Appendix

Definitions

Sources

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