Global BPO Services

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the Global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

– BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.

– The global BPO Services market had total revenues of $144.9bn in 2017, representing a compound annual growth rate (CAGR) of 3.3% between 2013 and 2017.

– The vertical-specific BPO segment was the market's most lucrative in 2017, with total revenues of $40.4bn, equivalent to 27.9% of the market's overall value. The

– The US is by far the largest global market, larger than Europe and the entire Asia-Pacific region.

Scope

– Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the global

– Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the globalbpo services market

– Leading company profiles reveal details of key bpo services market players’ global operations and financial performance

– Add weight to presentations and pitches by understanding the future growth prospects of the Global bpo services market with five year forecasts

Reasons to buy

- What was the size of the Global bpo services market by value in 2017?

- What will be the size of the Global bpo services market in 2022?

- What factors are affecting the strength of competition in the Global bpo services market?

- How has the market performed over the last five years?

- What are the main segments that make up the global's bpo services market?

Companies mentioned

Capgemini SE

CBRE Group, Inc.

Genpact Limited

Infosys Limited

Table of Contents

Table of Contents

Executive Summary 2

Market value 2

Market value forecast 2

Category segmentation 2

Geography segmentation 2

Market rivalry 2

Market Overview 7

Market definition 7

Market analysis 7

Market Data 9

Market value 9

Market Segmentation 10

Category segmentation 10

Geography segmentation 11

Market Outlook 12

Market value forecast 12

Five Forces Analysis 13

Summary 13

Buyer power 15

Supplier power 17

New entrants 18

Threat of substitutes 20

Degree of rivalry 21

Leading Companies 22

Capgemini SE 22

CBRE Group, Inc. 25

Genpact Limited 28

Infosys Limited 31

Methodology 35

Industry associations 36

Related MarketLine research 36

Appendix 37

About MarketLine 37

List of Tables

List of Tables

Table 1: Global bpo services market value: $ billion, 2013-17

Table 2: Global bpo services market category segmentation: $ billion, 2017

Table 3: Global bpo services market geography segmentation: $ billion, 2017

Table 4: Global bpo services market value forecast: $ billion, 2017-22

Table 5: Capgemini SE: key facts

Table 6: Capgemini SE: key financials ($)

Table 7: Capgemini SE: key financials (€)

Table 8: Capgemini SE: key financial ratios

Table 9: CBRE Group, Inc.: key facts

Table 10: CBRE Group, Inc.: key financials ($)

Table 11: CBRE Group, Inc.: key financial ratios

Table 12: Genpact Limited: key facts

Table 13: Genpact Limited: key financials ($)

Table 14: Genpact Limited: key financial ratios

Table 15: Infosys Limited: key facts

Table 16: Infosys Limited: key financials ($)

Table 17: Infosys Limited: key financials (Rs.)

Table 18: Infosys Limited: key financial ratios

List of Figures

List of Figures

Figure 1: Global bpo services market value: $ billion, 2013-17

Figure 2: Global bpo services market category segmentation: % share, by value, 2017

Figure 3: Global bpo services market geography segmentation: % share, by value, 2017

Figure 4: Global bpo services market value forecast: $ billion, 2017-22

Figure 5: Forces driving competition in the global bpo services market, 2017

Figure 6: Drivers of buyer power in the global bpo services market, 2017

Figure 7: Drivers of supplier power in the global bpo services market, 2017

Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2017

Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2017

Figure 10: Drivers of degree of rivalry in the global bpo services market, 2017

Figure 11: Capgemini SE: revenues & profitability

Figure 12: Capgemini SE: assets & liabilities

Figure 13: CBRE Group, Inc.: revenues & profitability

Figure 14: CBRE Group, Inc.: assets & liabilities

Figure 15: Genpact Limited: revenues & profitability

Figure 16: Genpact Limited: assets & liabilities

Figure 17: Infosys Limited: revenues & profitability

Figure 18: Infosys Limited: assets & liabilities

    Pricing

Quick Buy
Add to basket Enquire before buying

Discounts available for multiple purchases.

reportstore@marketline.com
+44 20 7947 2960

Saved reports