BPO Services in the United Kingdom

BPO Services in the United Kingdom industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the United Kingdom bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

– BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.

– The UK BPO Services market had total revenues of $20.7bn in 2017, representing a compound annual growth rate (CAGR) of 3.5% between 2013 and 2017.

– The CRM BPO segment was the market's most lucrative in 2017, with total revenues of $5.9bn, equivalent to 28.5% of the market's overall value.

– The UK has the largest BPO services market in Europe, making up over 40% of the region’s revenues in 2017, and is the second largest in the world after the US.

Scope

– Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United Kingdom

– Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United Kingdom

– Leading company profiles reveal details of key bpo services market players’ global operations and financial performance

– Add weight to presentations and pitches by understanding the future growth prospects of the United Kingdom bpo services market with five year forecasts

Reasons to buy

- What was the size of the United Kingdom bpo services market by value in 2017?

- What will be the size of the United Kingdom bpo services market in 2022?

- What factors are affecting the strength of competition in the United Kingdom bpo services market?

- How has the market performed over the last five years?

- What are the main segments that make up the United Kingdom's bpo services market?

Companies mentioned

Capgemini SE

Capita plc

CBRE Group, Inc.

Infosys Limited

Table of Contents

Table of Contents

Executive Summary 2

Market value 2

Market value forecast 2

Category segmentation 2

Geography segmentation 2

Market rivalry 2

Market Overview 7

Market definition 7

Market analysis 7

Market Data 9

Market value 9

Market Segmentation 10

Category segmentation 10

Geography segmentation 11

Market Outlook 12

Market value forecast 12

Five Forces Analysis 13

Summary 13

Buyer power 15

Supplier power 16

New entrants 17

Threat of substitutes 19

Degree of rivalry 20

Leading Companies 21

Capgemini SE 21

Capita plc 24

CBRE Group, Inc. 28

Infosys Limited 31

Macroeconomic Indicators 35

Country data 35

Methodology 37

Industry associations 38

Related MarketLine research 38

Appendix 39

About MarketLine 39

List of Tables

List of Tables

Table 1: United Kingdom bpo services market value: $ million, 2013-17

Table 2: United Kingdom bpo services market category segmentation: $ million, 2017

Table 3: United Kingdom bpo services market geography segmentation: $ million, 2017

Table 4: United Kingdom bpo services market value forecast: $ million, 2017-22

Table 5: Capgemini SE: key facts

Table 6: Capgemini SE: key financials ($)

Table 7: Capgemini SE: key financials (€)

Table 8: Capgemini SE: key financial ratios

Table 9: Capita plc: key facts

Table 10: Capita plc: key financials ($)

Table 11: Capita plc: key financials (£)

Table 12: Capita plc: key financial ratios

Table 13: CBRE Group, Inc.: key facts

Table 14: CBRE Group, Inc.: key financials ($)

Table 15: CBRE Group, Inc.: key financial ratios

Table 16: Infosys Limited: key facts

Table 17: Infosys Limited: key financials ($)

Table 18: Infosys Limited: key financials (Rs.)

Table 19: Infosys Limited: key financial ratios

Table 20: United Kingdom size of population (million), 2013-17

Table 21: United Kingdom gdp (constant 2005 prices, $ billion), 2013-17

Table 22: United Kingdom gdp (current prices, $ billion), 2013-17

Table 23: United Kingdom inflation, 2013-17

Table 24: United Kingdom consumer price index (absolute), 2013-17

Table 25: United Kingdom exchange rate, 2013-17

List of Figures

List of Figures

Figure 1: United Kingdom bpo services market value: $ million, 2013-17

Figure 2: United Kingdom bpo services market category segmentation: % share, by value, 2017

Figure 3: United Kingdom bpo services market geography segmentation: % share, by value, 2017

Figure 4: United Kingdom bpo services market value forecast: $ million, 2017-22

Figure 5: Forces driving competition in the bpo services market in the United Kingdom, 2017

Figure 6: Drivers of buyer power in the bpo services market in the United Kingdom, 2017

Figure 7: Drivers of supplier power in the bpo services market in the United Kingdom, 2017

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in the United Kingdom, 2017

Figure 9: Factors influencing the threat of substitutes in the bpo services market in the United Kingdom, 2017

Figure 10: Drivers of degree of rivalry in the bpo services market in the United Kingdom, 2017

Figure 11: Capgemini SE: revenues & profitability

Figure 12: Capgemini SE: assets & liabilities

Figure 13: Capita plc: revenues & profitability

Figure 14: Capita plc: assets & liabilities

Figure 15: CBRE Group, Inc.: revenues & profitability

Figure 16: CBRE Group, Inc.: assets & liabilities

Figure 17: Infosys Limited: revenues & profitability

Figure 18: Infosys Limited: assets & liabilities

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