BPO Services in South Africa

BPO Services in South Africa industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

– BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.

– The South African BPO services market is expected to generate total revenues of $1.8bn in 2020, representing a compound annual growth rate (CAGR) of 1.8% between 2016 and 2020.

– The HR outsourcing segment is expected to be the market's most lucrative in 2020, with total revenues of $0.7bn, equivalent to 38.3% of the market's overall value.

– Demand in the South African BPO market continued to be driven by large companies seeking to achieve cost savings within an adverse macroeconomic environment.

Scope

– Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in South Africa

– Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in South Africa

– Leading company profiles reveal details of key bpo services market players’ global operations and financial performance

– Add weight to presentations and pitches by understanding the future growth prospects of the South Africa bpo services market with five year forecasts

Reasons to buy

- What was the size of the South Africa bpo services market by value in 2020?

- What will be the size of the South Africa bpo services market in 2025?

- What factors are affecting the strength of competition in the South Africa bpo services market?

- How has the market performed over the last five years?

- What are the main segments that make up South Africa's bpo services market?

Companies mentioned

HCL Technologies Limited

Wipro Ltd

Genpact Ltd

TMF Group Holding B.V.

Table of Contents

Table of Contents

1 Executive Summary

1.1. Market value

1.2. Market value forecast

1.3. Category segmentation

1.4. Geography segmentation

1.5. Market rivalry

1.6. Competitive Landscape

2 Market Overview

2.1. Market definition

2.2. Market analysis

3 Market Data

3.1. Market value

4 Market Segmentation

4.1. Category segmentation

4.2. Geography segmentation

5 Market Outlook

5.1. Market value forecast

6 Five Forces Analysis

6.1. Summary

6.2. Buyer power

6.3. Supplier power

6.4. New entrants

6.5. Threat of substitutes

6.6. Degree of rivalry

7 Competitive Landscape

7.1. Who are the leading players?

7.2. What strategies do the leading players follow?

7.3. What were the most recent market developments?

8 Company Profiles

8.1. HCL Technologies Limited

8.2. Wipro Ltd

8.3. Genpact Ltd

8.4. TMF Group Holding B.V.

9 Macroeconomic Indicators

9.1. Country data

10 Appendix

10.1. Methodology

10.2. Industry associations

10.3. Related MarketLine research

10.4. About MarketLine

List of Tables

List of Tables

Table 1: South Africa bpo services market value: $ million, 2016-20(e)

Table 2: South Africa bpo services market category segmentation: $ million, 2020(e)

Table 3: South Africa bpo services market geography segmentation: $ million, 2020(e)

Table 4: South Africa bpo services market value forecast: $ million, 2020-25

Table 5: HCL Technologies Limited: key facts

Table 6: HCL Technologies Limited: Key Employees

Table 7: HCL Technologies Limited: Key Employees Continued

Table 8: Wipro Ltd: key facts

Table 9: Wipro Ltd: Key Employees

Table 10: Wipro Ltd: Key Employees Continued

Table 11: Genpact Ltd: key facts

Table 12: Genpact Ltd: Key Employees

Table 13: Genpact Ltd: Key Employees Continued

Table 14: TMF Group Holding B.V.: key facts

Table 15: TMF Group Holding B.V.: Key Employees

Table 16: South Africa size of population (million), 2016-20

Table 17: South Africa gdp (constant 2005 prices, $ billion), 2016-20

Table 18: South Africa gdp (current prices, $ billion), 2016-20

Table 19: South Africa inflation, 2016-20

Table 20: South Africa consumer price index (absolute), 2016-20

Table 21: South Africa exchange rate, 2015-19

List of Figures

List of Figures

Figure 1: South Africa bpo services market value: $ million, 2016-20(e)

Figure 2: South Africa bpo services market category segmentation: % share, by value, 2020(e)

Figure 3: South Africa bpo services market geography segmentation: % share, by value, 2020(e)

Figure 4: South Africa bpo services market value forecast: $ million, 2020-25

Figure 5: Forces driving competition in the bpo services market in South Africa, 2020

Figure 6: Drivers of buyer power in the bpo services market in South Africa, 2020

Figure 7: Drivers of supplier power in the bpo services market in South Africa, 2020

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2020

Figure 9: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2020

Figure 10: Drivers of degree of rivalry in the bpo services market in South Africa, 2020

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