BPO Services in Singapore

BPO Services in Singapore industry profile provides top-line qualitative and quantitative summary information including: market size (value 2015-19, and forecast to 2024). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

– BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.

– The Singaporean BPO services market had total revenues of $2.2bn in 2018, representing a compound annual growth rate (CAGR) of 4% between 2014 and 2018.

– The BPO services market is positively correlated with technology, meaning its growth follows growth in the technology market of the country.

– The Singaporean market makes up just 3% of the Asia-Pacific region, but is growing due to a highly educated workforce and one of the most advanced technological infrastructures in the world.

Scope

– Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Singapore

– Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Singapore

– Leading company profiles reveal details of key bpo services market players’ global operations and financial performance

– Add weight to presentations and pitches by understanding the future growth prospects of the Singapore bpo services market with five year forecasts

Reasons to buy

- What was the size of the Singapore bpo services market by value in 2019?

- What will be the size of the Singapore bpo services market in 2024?

- What factors are affecting the strength of competition in the Singapore bpo services market?

- How has the market performed over the last five years?

- What are the main segments that make up Singapore's bpo services market?

Companies mentioned

HCL Technologies Limited

Wipro Ltd

ISS AS

TMF Group Holding B.V.

Table of Contents

Table of Contents

1 Executive Summary

1.1. Market value

1.2. Market value forecast

1.3. Category segmentation

1.4. Geography segmentation

1.5. Market rivalry

1.6. Competitive Landscape

2 Market Overview

2.1. Market definition

2.2. Market analysis

3 Market Data

3.1. Market value

4 Market Segmentation

4.1. Category segmentation

4.2. Geography segmentation

5 Market Outlook

5.1. Market value forecast

6 Five Forces Analysis

6.1. Summary

6.2. Buyer power

6.3. Supplier power

6.4. New entrants

6.5. Threat of substitutes

6.6. Degree of rivalry

7 Competitive Landscape

7.1. Who are the leading players?

7.2. What strategies do the leading players follow?

7.3. What is the rationale for the recent M&A activity?

8 Company Profiles

8.1. HCL Technologies Limited

8.2. Wipro Ltd

8.3. ISS AS

8.4. TMF Group Holding B.V.

9 Macroeconomic Indicators

9.1. Country data

10 Appendix

10.1. Methodology

10.2. Industry associations

10.3. Related MarketLine research

10.4. About MarketLine

List of Tables

List of Tables

Table 1: Singapore bpo services market value: $ million, 2014-18

Table 2: Singapore bpo services market category segmentation: $ million, 2018

Table 3: Singapore bpo services market geography segmentation: $ million, 2018

Table 4: Singapore bpo services market value forecast: $ million, 2018-23

Table 5: HCL Technologies Limited: key facts

Table 6: HCL Technologies Limited: Annual Financial Ratios

Table 7: HCL Technologies Limited: Key Employees

Table 8: HCL Technologies Limited: Key Employees Continued

Table 9: Wipro Ltd: key facts

Table 10: Wipro Ltd: Annual Financial Ratios

Table 11: Wipro Ltd: Key Employees

Table 12: Wipro Ltd: Key Employees Continued

Table 13: ISS AS: key facts

Table 14: ISS AS: Annual Financial Ratios

Table 15: ISS AS: Key Employees

Table 16: TMF Group Holding B.V.: key facts

Table 17: TMF Group Holding B.V.: Key Employees

Table 18: Singapore size of population (million), 2014-18

Table 19: Singapore gdp (constant 2005 prices, $ billion), 2014-18

Table 20: Singapore gdp (current prices, $ billion), 2014-18

Table 21: Singapore inflation, 2014-18

Table 22: Singapore consumer price index (absolute), 2014-18

Table 23: Singapore exchange rate, 2015-19

List of Figures

List of Figures

Figure 1: Singapore bpo services market value: $ million, 2014-18

Figure 2: Singapore bpo services market category segmentation: % share, by value, 2018

Figure 3: Singapore bpo services market geography segmentation: % share, by value, 2018

Figure 4: Singapore bpo services market value forecast: $ million, 2018-23

Figure 5: Forces driving competition in the bpo services market in Singapore, 2018

Figure 6: Drivers of buyer power in the bpo services market in Singapore, 2018

Figure 7: Drivers of supplier power in the bpo services market in Singapore, 2018

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Singapore, 2018

Figure 9: Factors influencing the threat of substitutes in the bpo services market in Singapore, 2018

Figure 10: Drivers of degree of rivalry in the bpo services market in Singapore, 2018

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